My Profile

Manage personal details, login info, and preferences

Device Help

Support for mobile phones, tablets, and hardware

Billing & Plans

View your monthly tariff, bundles, and extras

Network & Signal

Check service status and coverage in your area

Privacy Settings

Control data permissions and account security

Roaming & Travel

Information on using your device abroad

Make a Payment

Pay bills, view history, and manage cards

Upgrades & Returns

Check eligibility for new devices or returns

Report Fraud

Identify scams and report suspicious activity

Quick Links

Help Articles

New User Guide

Welcome aboard! To get started, simply insert your SIM card and switch on your device. You should connect automatically. If not, we will send configuration settings directly to your phone via SMS.

Moving your number to us? Porting requests are typically completed within one business day. We'll text you when it's done. In the meantime, your temporary number is active.

Connection Fixes

Having trouble connecting? Try these quick troubleshooting steps:

  • Restart: Turn your device off and on again to reset the network connection.
  • Airplane Mode: Toggle it on for a few seconds and then off to force a signal refresh.
  • Settings: Check that Mobile Data is enabled in your device settings.

If problems persist, check our live service status map for any outages in your area.

Account Security

Your safety is our priority. We will never ask for your password or banking details via unsolicited calls or texts. Please report any suspicious activity to our fraud department.

If you notice unauthorized access, contact us immediately. Keep your PIN secure and never share it with anyone.

Family Safety

Keep your family safe online. Our controls let you filter content and manage screen time. Visit 'Family Settings' to customize restrictions and ensure a safe browsing experience for everyone.

Easily monitor usage and adjust filters from your main account dashboard.